“Conventional marketing wisdom long held that a dissatisfied customer tells ten people. But…in the new age of social media, he or she has the tools to tell ten million
新对话：将社交媒体从谈论到行动
传统的营销智慧一直认为，一个不满意的顾客会告诉十个人。但是，在社交媒体的新时代，他或她有工具告诉1000万人。
Taking+Social+Media+from+Talk+to+Action.pdf
Taking+Social+Media+from+Talk+to+Action.pdf
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